Salesforce Implementation and Optimization
Salesforce Health Cloud Consulting
Salesforce Health Cloud focuses on Patient Relationships, not records. Health Cloud gives Providers and Payers a 360 degree view of their Patients and Members journey. Health Cloud is a platform for Intelligent Care Collaboration that will drive relationships and individualized Patient Engagement throughout the care process on any channel and any device. Immerse Salesforce Certified consultants are experts in Health Cloud and have the clinical and healthcare administration backgrounds to ensure delivery on the business processes and clinical workflows specific to hospital and payer needs. The Immerse Team is ready to make and impact and improve your organization’s Patient Experience.
Capabilities
Health Cloud Implementation, Patient Management, Custom Care Plans, EMR Integration, Custom Care Console Design, Empower Patient Timeline, Custom App Development, Custom Apex, Triggers, Processes, Workflows and Approvals, Communities Integration, Einstein Analytics Risk Stratification, Salesforce Knowledge
Salesforce Sales Cloud Implementation and Optimization
Immerse Salesforce Certified Sales Cloud Consultants enjoy learning our clients business processes and workflows. Our consultants individually craft solutions to ensure efficient sales and business processes, maximizing ROI on your investment in Salesforce.
Capabilities
Lightning Accredited, Contact Management, Opportunity Management, Lead Management, Reports and Dashboards, Salesforce1 Mobile, Email Integration, Sales Forecasting, Workflow and Approvals, Files Sync and Share, Data Management, Einstein Sales Analytics, Sales Cloud Einstein, Lightning Dialer, Einstein High Velocity Sales Cloud, Pardot, Salesforce Engage, Non-Profit-Starter Pack(NPSP)
Salesforce Service Cloud Consulting
Immerse Salesforce Service Cloud Certified Consultants have expertise in Customer Service and Salesforce Service Cloud. Our consultants work hard to ensure your Service Cloud configuration is designed with your current Customer Service processes and Customer Success in mind. Let Immerse help you to achieve Customer Success with Service Cloud.
Capabilities
Lightning Console, Social Customer Service, Case Management, Workflow and Approvals, Live Agent Chat, Agent Console, Omni-Channel Routing, Knowledge Base, Reports and Dashboards, Telephony Integration, Macros, Account and Contact Management, Asset and Order Management, Einstein(AI)
Salesforce Community Cloud Consulting
Immerse Salesforce Community Cloud Certified Consultants will help build intelligent and branded communities and portals for your customers, partners and employees. Customized for each audience Community Cloud can help reduce customer service inquiries and promote self service and an individualized approach to content, data and functionality for those interacting with your community. We use Artificial Intelligence – AI to bring all the analytics, user-generated content and CRM data together to predict customer behaviors allowing for better informed decisions by your partners.
Capabilities
Community Cloud Design, Lightning Bolt, Knowledge Integration, Partner Relationship Management (PRM), Einstein Partner Recommendations, Health Cloud Integration
Salesforce Data Integration
Integration is a huge benefit of the Salesforce Platform whether you are on Sales Cloud, Service Cloud or Health Cloud. We can help you build a sound strategy for integrating all your data sources into Salesforce in a way that brings value and ROI to your investment in Salesforce and a 360 degree view of your customers and patients.